Changes & Exchanges

Changes & Exchanges

  • Items are not returnable, unless you are a Star Club Member. See full details here.
  • Requests for cancellations or changes must be emailed to
  • No exchange fees. Customer will pay shipping on exchange.
  • $5.00 per piece fee for each cancellation or change.
  • We cannot add to orders already in process.
  • Clearance items are not exchangeable.
  • TrueColors™ styles cannot be changed, exchanged, or canceled.
  • 3XLA and 4XLA garments are custom made sizes and cannot be changed, exchanged, or canceled.

Exchange Request

  • Call, fax, mail or email to request a change or exchange. Please include:
  • Customer Number
  • Original Order Number
  • Style and Color Number
  • Size(s) you need as well as sizes you want to return
  • Date you need the replacement items in hand

Approved Exchanges

  • Call for a return authorization number (RA#), valid for 10 days.
  • Exchanges are a new order with corresponding delivery time and shipping charges.
  • Exchanges only accepted for two weeks after shipping.
  • Clearly write your RA# on your shipping label and send to: 2530 Pearl Buck Rd, Bristol, PA 19007.
  • Exchanges without a valid RA# will be refused.
  • Replacement items cannot be shipped until your original items have been received or replacement items have been paid for.
  • Altered, worn or soiled items will not be accepted.