Changes & Exchanges
Changes & Exchanges
- Items are not returnable.
- Requests for cancellations or changes must be in writing (fax, mail or email).
- $5.00 per piece fee for each cancellation, change or exchange.
- We cannot add to orders already in process.
- XXLC and XXLA cannot be canceled or exchanged.
- Custom, TrueColors™ and digitally printed items cannot be canceled or exchanged.
Exchange Request
- Call, fax, mail, or email to request a change or exchange. Please include:
- Customer Number
- Original Order Number
- Style and Color Number
- Size(s) you need as well as sizes you want to return
- Date you need the replacement costumes in hand
Approved Exchanges
- Call for a return authorization number (RA#), valid for 10 days.
- Exchanges are a new order with corresponding delivery time.
- Exchanges only accepted for two weeks after shipping.
- Clearly write your RA# on your shipping label and send to: 2530 Pearl Buck Rd, Bristol, PA 19007.
- Exchanges without a valid RA# will be refused.
- Replacement items cannot be shipped until your original items have been received or replacement items have been paid for.
- Altered, worn or soiled items will not be accepted.