Changes & Exchanges
Changes & Exchanges
- Items are not returnable.
- Requests for cancellations or changes must be in writing (fax, mail or email).
- $5.00 per piece fee for each cancellation or change.
- We cannot add to orders already in process.
- Clearance items are not exchangeable.
- TrueColors™ styles cannot be changed, exchanged, or canceled.
- XXLC, XXLA, 3XLA and 4XLA garments are custom made sizes and cannot be changed, exchanged, or canceled.
Exchange Request
- Call, fax, mail or email to request a change or exchange. Please include:
- Customer Number
- Original Order Number
- Style and Color Number
- Size(s) you need as well as sizes you want to return
- Date you need the replacement items in hand
Approved Exchanges
- Call for a return authorization number (RA#), valid for 10 days.
- Exchanges are a new order with corresponding delivery time and shipping charges.
- Exchanges only accepted for two weeks after shipping.
- Clearly write your RA# on your shipping label and send to: 2530 Pearl Buck Rd, Bristol, PA 19007.
- Exchanges without a valid RA# will be refused.
- Replacement items cannot be shipped until your original items have been received or replacement items have been paid for.
- Altered, worn or soiled items will not be accepted.