Changes & Exchanges

Changes & Exchanges

  • Items are not returnable.
  • Requests for cancellations or changes must be in writing (fax, mail or email).
  • $5.00 per piece fee for each cancellation, change or exchange.
  • We cannot add to orders already in process.
  • XXLC and XXLA cannot be canceled or exchanged.
  • Custom, TrueColors™ and digitally printed items cannot be canceled or exchanged.

Exchange Request

  • Call, fax, mail, or email to request a change or exchange. Please include:
  • Customer Number
  • Original Order Number
  • Style and Color Number
  • Size(s) you need as well as sizes you want to return
  • Date you need the replacement costumes in hand

Approved Exchanges

  • Call for a return authorization number (RA#), valid for 10 days.
  • Exchanges are a new order with corresponding delivery time.
  • Exchanges only accepted for two weeks after shipping.
  • Clearly write your RA# on your shipping label and send to: 2530 Pearl Buck Rd, Bristol, PA 19007.
  • Exchanges without a valid RA# will be refused.
  • Replacement items cannot be shipped until your original items have been received or replacement items have been paid for.
  • Altered, worn or soiled items will not be accepted.