Ship dates vary by item. Check availability on product pages.
Welcome Australian & New Zealand Customers
What will shipping cost?
Freight will be automatically charged based on the shipping chart below. Unless you add or cancel items on your order, this freight charge will not change.
|Ordered Units||Per Unit|
|250 units or more||$4|
|50 to 249 units||$5|
|15 to 49 units||$7|
|6 to 14 units||$10|
|1 to 5 units or under $200||$45 flat rate|
Will I pay in US or Australian dollars?
You will be charged in full for the merchandise in US dollars, less any earned volume discount at the time the order is placed. For more details on volume discounts click here. The discount does not apply to shipping fees, tax or duty.
What costumes are eligible for discounts?
Costumes that are PAID IN FULL at the time of ordering from the Dance and Holiday catalogues are eligible for a discount depending on the amount you spend. For more details on volume discounts click here.
How will my orders ship?
Orders will ship directly from our US factory to your studio/home in Australia/New Zealand. We typically use FedEx or UPS. The order should arrive to you approximately 7-14 days from the day it leaves our warehouse. You will receive tracking information via email the night the order leaves our warehouse.
What about GST and duty?
Your order will automatically be charged the 10% GST at the time your order is placed. Duty will need to be paid by you directly to the shipper. (We are currently shipping via FedEx/UPS.) The shipper will contact you regarding any duty due when the order arrives at Australian customs.
What if I am exempt from paying GST?
Please forward your Australian Business Number (ABN) and state you are registered for GST, to be eligible for GST exemption to firstname.lastname@example.org. Please do this prior to ordering so your account can be exempted from GST. If your information is received after the order and GST has been charged, you will need to claim when you lodge your BAS to get your refund. For orders over $1,000 AUD you will still be charged GST at the border into Australia.
What saves me more money, placing multiple orders under $1,000 AUD or one large order?
Completed orders will ship early when ready meaning orders could ship to you on the same day. In this instance, customs may group the value of your orders together upon entry into the country.
It's important to note that placing multiple smaller orders will result in significantly higher freight costs charged to you than if you had just placed one large order. The increased freight cost is likely to be higher than any saving you would receive by not paying the 5% import duty and clearance fees.
All GST registered studios purchasing merchandise for their business can claim back the GST that customs may charge at the border (the GST is claimed back via your BAS).
How long will production take?
You can see the estimated delivery time frame for all individual styles on the website. Orders that are 100% 'in-stock' items will ship within 7 days. Orders that require some/all pieces to be sewn, will require up to 8 weeks if ordered between July-October. Please note we do not split ship orders so if one piece on your order has a later ship date, the entire order will ship the latest ship date in your cart. If you require special accommodation regarding ship dates please call or email the AWCT office. Please remember our ship dates will always appear as month/day/year and are the approximate date your order will leave our warehouse in the US.
How do I get access to online pricing?
Online pricing and ordering are only available to verified studio owners. Click here to apply to become a customer.
Can I view the new catalogs?
Yes, you can view all our current online catalogues here.
What if I want to change my shipping address?
You can add or change a shipping address online but please email or place in comments that this is a new or a one-time ship address. We are still perfecting our shipping and want to be sure the changes to your address you made online are reflected on your order to ensure proper shipping.
Can I create a custom design?
Unfortunately, we are not accepting custom designs at this time.
What are the Star Club benefits for Australia and New Zealand?
Australia and New Zealand customers who spend $20,000 or more will receive these benefits:
- Locked in 20% Discount
- Personal Account Representative
- Special request? Call us for customized service.
Do you have size charts in centimeters?
Yes, see below for our size charts in centimeters.
|Girl Child Sizes|
|Girth||86 - 91||91 - 97||97 - 102||102 - 112||112 - 117||117 - 122||122 - 130||130 - 137||137 - 142||142 - 150|
|Bust||46 - 51||48 - 53||53 - 58||58 - 66||64 - 69||69 - 74||71 - 76||74 - 81||86 - 91||91 - 97|
|Waist||46 - 51||48 - 53||51 - 56||56 - 61||56 - 61||58 - 61||61 - 64||64 - 66||76 - 86||86 - 94|
|Hips||46 - 51||48 - 53||53 - 58||58 - 69||66 - 74||71 - 76||76 - 81||81 - 86||91 - 97||97 - 102|
*XXLC garments cannot be returned, exchanged or canceled, so order carefully.
|Girl Adult Sizes|
|Girth||137 - 145||145 - 152||152 - 160||160 - 168||168 - 175||175 - 183||183 - 191|
|Bust||81 - 86||86 - 94||94 - 102||102 - 112||112 - 119||119 - 127||127 - 135|
|Waist||61 - 64||64 - 71||71 - 79||79 - 89||89 - 99||99 - 112||112 - 122|
|Hips||86 - 91||91 - 99||99 - 107||107 - 117||117 - 124||124 - 137||137 - 147|
*XXLA, 3XLA and 4XLA garments cannot be returned, exchanged or canceled, so order carefully.
|Girth||86 - 94||94 - 99||99 - 109||109 - 119||119 - 130||130 - 145||145 - 152||152 - 160||160 - 168||168 - 175||175 - 185|
|Chest||46 - 51||51 - 53||53 - 58||58 - 66||66 - 74||74 - 86||86 - 94||94 - 102||102 - 112||112 - 119||119 - 127|
|Waist||46 - 51||51 - 53||53 - 56||56 - 61||58 - 61||61 - 71||71 - 79||79 - 86||86 - 97||97 - 104||104 - 112|
|Hips||46 - 51||51 - 53||53 - 58||58 - 71||71 - 76||76 - 86||86 - 94||94 - 102||102 - 112||112 - 119||119 - 127|
*XXLA garments cannot be returned, exchanged or canceled, so order carefully.
What do I do if I have more questions or concerns?
You can contact us directly at email@example.com or call + 1 800 755 2248 (we are located in Bristol, PA, US and are open 8am-4pm EST Monday-Thursday; 8am -12pm EST Friday) with any questions or concerns.