Store Policies


Contact Us

  • Hours 8AM-4PM EST, Mon-Fri, excluding major holidays
  • Email inquiries will be addressed during these same hours.
 
  • Email: wishweb@awishcometrue.com
  • Call: 800-755-2248 or 215-781-2000
  • Fax: 800-755-9360 or 215-781-2022
  • Mail: 2530 Pearl Buck Rd, Bristol, PA 19007
 
  • Order online 24/7 at www.awishcometrue.com
  • Log in using your User ID and password. If you have forgotten your User ID or password visit us online to have your password emailed to you. You must use the email associated with your account. If you do not have an account with us, please apply online or contact us.

Terms & Payment

  • Checks, money orders, credit cards and purchase orders (exceptions only) accepted.
  • All prices, terms & availability subject to change.
  • Costume availability may be limited for orders placed after January 31, 2020.
 
  • Deposit Payment 50% deposit required when placing your order. Orders by phone or fax must use a credit card for deposit.
  • Balance Payment Orders must be paid in full before shipping.
  • Complete Orders Orders ship when entire order is ready to ship and order is paid in full.
  • Partial Orders If partial shipment is requested, order balances must be paid in full and additional shipping charges will apply.
  • Discounts Click here for Volume Discount information.

Credit Cards

  • VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS are accepted.
  • Credit cards are charged when your order is placed.
  • Declined cards need to provide another form of payment within 48 hours or order will be canceled.

Purchase Orders

  • Accepted from Colleges, High, Middle & Elementary Schools.
  • Booster Club POs NOT ACCEPTED.
  • Must be received before we can process your order.
  • Must be numbered & totaled (including S&H).
  • Must be signed.
  • Must state: "Purchases are not refundable."
  • Must be paid by the issuing party.
  • Payable immediately upon receipt of merchandise.

Checks

  • Deposit checks must be received within 7 business days of online order or order will be canceled.
  • $20.00 fee for checks returned unpaid by your bank.
  • Returned/unpaid checks must be replaced with a certified check or money order.
  • Returned/unpaid checks will result in a new ship date once replacement funds are received.
  • Checks require 2 weeks to clear after receipt before shipment can be made.

Order Management

  • Keep a copy of your original order.
  • Orders will be immediately assigned an order number.
  • Contact us if you do NOT receive an order confirmation within 10 days.
  • Check this confirmation against your original order and notify us at once if they do not agree.

Team TrueColors™

  • Minimum of 8 pieces per color combination.
  • Cannot be canceled, returned, or exchanged.
  • Sample swatches available upon request.
  • PO is a legal contract which must be honored once your order has been accepted.
  • No changes considered once order has been processed.
  • December - April approximate shipping: 6-10 weeks.
  • Lower minimums will be considered on a case by case basis. Additional fees will apply.
  • Any design/fabric modifications outside of TrueColors™ options are considered a custom design.

Reorders

  • Reorders must be 3 pieces or a $25 fee will apply.
  • Every reasonable effort is made to provide continued and consistent availability.
  • Styles are not guaranteed to be available for reorder.
  • Wear and dye lot variations may hinder match of colors.
  • Contact our office for swatches if exact color match is required.